FAQ
Frequently asked questions
Ready Soups, delivery, allergens, catering and how to get in touch.
What is Dotch Flavour?
Dotch Flavour is the trading brand of Dotch Flavour Foods Limited, offering fresh Nigerian food, catering, frozen Ready Soups, food experiences and selected branded merchandise.
What is the difference between fresh food and Ready Soups?
Fresh food is prepared for weekly, bespoke or catering orders. Ready Soups are packaged frozen soups designed for convenient freezer storage and reheating.
Which Ready Soups are available?
The launch range is Efo Riro, Efo Egusi, Ila Asepo, Ayamase and Buka Stew.
How much are the Ready Soups?
Current prices are £70.00 for Efo Riro, Efo Egusi and Ila Asepo, and £85.00 for Ayamase and Buka Stew. The price shown at checkout is the current price.
What is the minimum Ready Soups order?
The minimum online order is three tubs. Customers seeking a different local arrangement may contact us by WhatsApp.
What bundles are available?
Mix & match bundles are 3 (£77.97), 4 Owanbe Bundle (£103.96), and 5 (£129.95). Customers can mix soups subject to availability.
Where do you deliver?
We deliver to eligible addresses across the United Kingdom. Some remote or restricted postcodes may have different availability or charges.
How much is delivery?
Delivery is a flat rate of £19.99.
Is delivery still the same price if I order more?
Yes — delivery stays £19.99 regardless of how many soups you order, within our online parcel limit.
When will my Ready Soups arrive?
Next-day delivery is available for orders placed Monday to Thursday between 7am and 11am (UK time). Orders placed Friday, Saturday or Sunday are scheduled for Tuesday delivery. Public holidays, postcode and courier conditions may also affect timing.
How are frozen products packed?
Orders may use insulated wrapping, protective material, ice packs, strong boxes, branded tape or stickers and “Keep Frozen” handling labels, depending on order size and destination.
Can I order one soup?
The website minimum is three soups. Contact us directly if you need to discuss a local or exceptional order.
How do I store Ready Soups?
Place them in the freezer promptly and keep at -18°C or below where stated. Do not refreeze once fully thawed.
How do I heat the soup?
Defrost safely, then heat in a saucepan for approximately 8 to 10 minutes while stirring, or follow suitable microwave instructions. Ensure it is piping hot throughout.
How long does it last after thawing?
Keep refrigerated and consume within 2 to 3 days unless the product label gives a shorter period.
Where can I find allergen information?
Allergen information should appear on every product page before checkout and on the product packaging. Contact us before ordering if you have an allergy or intolerance.
Can you guarantee allergen-free food?
No. All products are prepared in the same kitchen, which handles multiple allergens, so cross-contact may occur.
Can I pay online?
Yes. The website is intended to accept Stripe and PayPal payments.
Do I need an account?
No. You may create an account or check out as a guest.
Do you offer free delivery?
No. Delivery is a flat rate of £19.99.
Do you offer gift cards?
Digital gift cards are not planned for launch.
Will you sell merchandise?
Tote bags and wooden spoons may be sold or used as promotional incentives, subject to availability.
Do you cater for events?
Yes. Use the Request a Quote form for birthdays, private gatherings, corporate events and other occasions.
What is the minimum catering order?
The minimum catering order value is £200.
How do I confirm a catering booking?
Full payment is required unless a different arrangement is agreed in writing. The booking is not confirmed until payment and written acceptance are received.
Can I change a catering order?
Changes may be requested up to 48 hours before the event and are subject to availability and any additional cost.
What happens if I cancel catering?
A tiered cancellation policy applies. Any retained amount must be reasonable and reflect non-recoverable costs and losses. Please read the Catering Booking Policy.
Do you work with corporate customers and stockists?
Yes. Corporate, retail and wholesale customers can submit a dedicated enquiry for a tailored setup and trade discussion.
How quickly will you reply to a quote request?
We aim to respond within one business day.
What should I do if my order arrives damaged or warm?
Do not consume food you believe is unsafe. Contact us promptly, preferably within two hours, with photographs of the product, packaging and delivery label.
How can I contact you?
Email hello@dotchflavourfoods.com. Telephone/WhatsApp: +447889490189.