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Storage and Heating Guide

Last updated: 24 July 2026

Product packaging takes priority over this general guide. Follow any different instructions shown on the label.

8.1 Frozen Ready Soups

  • Place in the freezer promptly after delivery.
  • Keep frozen at -18°C or below where stated on the packaging.
  • Do not refreeze after the product has fully thawed.
  • Once thawed, keep refrigerated and consume within 2 to 3 days, unless the label states a shorter period.
  • Check the lid and container before use. Do not use if damaged, leaking, swollen or otherwise unsafe.

8.2 Defrosting

Defrost in the refrigerator overnight or use a microwave defrost setting suitable for the container and product. Never leave frozen food at room temperature for longer than necessary.

8.3 Saucepan heating

  • Transfer the soup to a suitable saucepan.
  • Heat over medium heat for approximately 8 to 10 minutes, stirring occasionally.
  • Ensure the food is piping hot throughout before serving.
  • Allow it to stand briefly and take care to avoid burns.

8.4 Microwave heating

  • Transfer to a microwave-safe container unless the packaging expressly states it is microwave safe.
  • Loosely cover and heat in intervals, stirring between intervals.
  • Heating times vary by microwave power and quantity.
  • Ensure the food is piping hot throughout before serving.

8.5 Fresh food

Refrigerate fresh food promptly where it is not eaten immediately. Follow any use-by, refrigeration and reheating instructions supplied with the order. Reheat only once unless specific guidance says otherwise.

8.6 Safe serving

Use clean utensils and avoid cross-contamination. Take extra care when serving children, older people, pregnant people or anyone with a weakened immune system. If in doubt about safety, do not consume the product.